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1 Who can take the policy?
2 What are the types of Motor Policies?
3 What is covered?
4 What are the exclusions under Private Car package policies?
5 What are the additional covers available?
6 What is meant by IDV?
7 What are Electrical/Electronic accessories in a private car?
8 What is the duration of insurance cover?
9 What is a Cover Note?
10 Is car insured if taken to Nepal on a trip?
11 When is the Premium payable?
12 Are discounts given if there is no claim in a year?
13 What does the Malus Mean?
14
15
16 What is the Liability of the insurers with regard to Accidental Claim?
17 What is Additional Compensation?
18 What is the Liability of the insurer with regard to Theft / Total Loss of the Vehicle?
19 What is the Liability of the insurer with regard to Third Party Injury or Death Claims?
20 What is liability of the insurers with regard to Third party Property Damage?20
21
22 What are the other options of insurance available? 
23 What are the options/ways to reduce the premium? 
24
25 What should be done if a customer's cheque bounces? 
26 Can a customer cancel his policy during the currency of his policy? 
27 What will happen when the customer sells his vehicle? 
   
  1
Who can take the policy?
The following can insure a car:
1. Owner of the car
2. Financier of the car
 
  2
What are the types of Motor Policies?
There are two types of Motor Policies. They are:
1.
Liability Only Policy - This covers Third Party Liability for Bodily Injury and Death and Property Damage. Personal Accident cover for Owner-Driver is also included.
2.
Package Policy - This covers Loss or Damage to the vehicle insured (Own Damage) in addition to the Third party cover. It is also known as a 'Comprehensive Cover'.
 
  3
What is covered?
The Insurer will protect the customer against any loss or damage to the Private Car and its accessories caused by:
1. Fire, explosion, self-ignition or lightening
2. Burglary housebreaking or theft
3. Riot and strike
4. Earthquake (fire and shock damage)
5.
Flood, Typhoon, Hurricane, Storm, Tempest, Inundation, Cyclone, Hailstorm etc.
6. Accidental external means
7. Malicious Act
8. Terrorist Activity
9. Whilst in transit by road, rail, inland waterway, lift, elevator or air
However the car should be used for social, domestic and pleasure purposes and also for business purposes excluding the carriage of goods other than samples by the insured or his employees at the time of loss.
 
  4
What are the exclusions under Private Car package policies?
The exclusions are:
1.
Consequential losses, depreciation, wear & tear, mechanical or electrical breakdown, failure or breakages.
2.
Any damage to tyres and tubes unless the vehicle is also damaged at the same and the liability of the Insurer will be restricted to 50% of the cost of replacement; and.
3.
If the private car is driven by a person who is under the influence of intoxicating liquor or drugs at the time of loss.
4. Driving without a Valid Driving License.
5.
Using the vehicle for hire or reward, carriage of goods other than samples, racing and other racing related purposes and motor trade purposes.
6.
When the vehicle is used outside the Geographical Limits stated in the Policy
7.
When the vehicle is used contrary to the limitation to use.
 
  5
What are the additional covers available?
The following additional covers are available:
1.
WC (workman Compensation) cover for paid driver on payment of Rs. 15/- at time of taking the insurance which protects the insured from any legalities in case of injury or death claim of paid driver by the driver/ his legal heirs as decided by W.C. Court.
2.
Passenger Death only cover @ Rs. 5/- for a coverage of Rs. 10,000/- (in multiples thereof, to the maximum coverage of Rs. 2,00,000/- per seat/ person for total seating capacity) against compensation to the passenger/ legal heir in case of permanent total disablement/ death claim.
 
  6 What is meant by IDV?
   
IDV means Insured's Declared Value. It is the value of the vehicle, which is arrived at by adjusting the current manufacturer's listed selling price of the vehicle with depreciation percentage as prescribed in the Tariff.
   
Manufacturer's listed Selling Price = Cost Price + Local Duties/Taxes, excluding Registration and Insurance. 
Depreciation slabs for arriving at IDV are below:
   
Age of the Vehicle % of Depreciation for fixing the IDV
NOt excedding 6 months 5%
Exceeding 6 months but not excedding 1 year 15%
Exceeding 1year but not excedding 2 years 20%
Exceeding 2years but not excedding 3 years 35%
Exceeding 3years but not excedding 4 years 40%
Exceeding 4 years but not excedding 5 years 55%
     
   
For the vehicles that are obsolete and aged over 5 years, the IDV will be the value agreed between the Insurer and the Insured.
  7 What are Electrical/Electronic accessories in a private car?
   
Those items that are not supplied by the vehicle manufacturer along with the vehicle are called Electrical/Electronic accessories e.g. music system that does not come along with the vehicle.
  8 What is the duration of insurance cover?
   
Motor Insurance Policies are issued for a period of 12 months and terminate at midnight on the date of expiry.
   
Policies for a shorter period called Short Period Policies are also available at the option of insurers for which higher premium is charged.
  9 What is a Cover Note?
   
A cover note is a temporary certificate of insurance issued by the Insurer before the issuance of a policy, after the Insured has given a duly filled in proposal form and has paid the premium in full.
   
A cover note is valid for a period of 60 days from the date of issue of the cover note and the Insurer shall issue the Certificate of Insurance before the cover note expires.
  10
Is car insured if taken to Nepal on a trip?
The Geographical Limits can be extended to cover the following countries on payment of additional Premium:
1. Bangladesh Rs. 50/- for Policy "B"      Rs. 10/- for Policy "A"
2. Nepal, Bhutan and Pakistan Without charging any additional premium, but on specific request.
 
  11 When is the Premium payable?
   
The premium has to be paid before the policy starts. Motor Insurance Policies start at midnight on the start date. Therefore it is advisable to pay the premium on or before the expiry date to avoid a break in the cover.
  12 Are discounts given if there is no claim in a year?
   
A No Claim Bonus (NCB) is given as an incentive to reward safe driving. This is given at the time of renewal by way of discount in renewal premium. The percentage of bonus increases with every claim-free year and is withdrawn if there is a claim.
   
The other facts on NCB are:
1. Starts with 20% and goes upto 50%
2. NCB becomes Nil in case of a Claim
3. NCB follows the fortunes of the customer and not the vehicle
4. Validity - 90 days from the date of Expiry of the policy
5.
NCB can be utilised within 3 years (where the existing vehicle is   sold and a new car is purchased)
6. NCB recovery to be done in case of a Name Transfer
7. NCB gets transferred to the legal heir in case of Death of customer
8.
NCB can be transferred to the New vehicle in case of Substitution of vehicle of the same class
9. NCB earned abroad can be given in India
  13 What does the Malus Mean?
   
It is the loading on the premium imposed by the insurers in case they perceive a higher risk in insuring a vehicle. The higher risk could be due to the age of the driver or due to the past driving record / safety record of the driver.
  14
What are the discounts that can be allowed under Private Car policies?
The discounts that can be allowed under the Private Car policies are:
1. Voluntary Deductible discount
2. No Claim Bonus
3. Automobile Association Discount
4. Anti theft device discount
5.
Discount on Vintage Cars
 
  15
What are the additional Personal Accident (PA) covers available under Private Car policies?
The various PA covers under Private Car policies are:
1. PA to the Owner Driver
2. PA to the Paid driver
3. PA to the Unnamed occupants
4. PA to the Named occupants
 
  16
What is the Liability of the insurers with regard to Accidental Claim?
   
In addition to the cover available under Policy A the reimbursement of expenses are limited to the actual amount spent on the repairs of the vehicle, to get the vehicle repaired [Accidented Portion] (including cost of replacements if any) subject to 50% depreciation on the cost of Tyre and Tubes.
  17 What is Additional Compensation?
   
The insurer shall also reimburse Towing charges and spot repairs (actual) upto Rs. 1500/-subject to submission of documentary evidence.
 
18
What is the Liability of the insurer with regard to Theft / Total Loss of the Vehicle?
   
In the event of Theft or Burglary of the Vehicle the liability of the insurer is restricted to the Sum Insured (IDV).
This provision is also applicable to the vehicles damaged in the accident to the extent beyond repair or beyond ecomonic repairs. As a matter of practise, Insurers decide/ consider total loss on economic grounds when accidental repair cost exceeds 75% of Insured's Declared Value (IDV) or Sum Insured of subject vehicle.
    A simple logic to decide this provision is that if the cost of replacement / repairs to the damaged vehicle exceeds 75% of the market value of the car, the claims are settled by the Insurance Company on Total Loss Basis.
 
19
What is the Liability of the insurer with regard to Third Party Injury or Death Claims?
   
If a Third Party (A person other than Insured and the Insurer) who is injured /dies due to an accident with the Insured Vehicle, the amount of compensation adjudged by the Motor Accident Claims Tribunal is made good by the insurers and is payable to the Legal Heir of the Deceased or the Injured. The amount of compensation is unlimited/ has no preset limit.
  20
What is liability of the insurers with regard to Third party Property Damage?
   
The compensation payable to Third Party for damage to its property (moveable or fixed) is restricted to Rs. 6000/- {Rupees Six Thousand Only}, irrespective of the amount adjudged by the Motor Accident Claims Tribunal/Court. This compensation limit can be increased to Unlimited by paying of an additional Premium at the time of taking insurance.
  21
What is liability of the insurers towards Employee (Other than paid driver) of Insured?
   
Claims arising out of and in the course of employment of a person in the employment of the Insured are compensated to the extent of Rs.20, 000/- when an Employee (Other than paid driver) is in the driving seat.
     
  22 What are the other options of insurance available? 
   
1.
Policy restricted to cover ACT (policy a)and theft risk only.
2.
The policy is restricted to Third Party Insurance and Total Loss of Vehicle due to Burglary, Theft, Housebreaking including accident following theft.
3. Policy restricted to cover ACT, fire and theft risk only.
4.
This policy is restricted to Third Party Insurance and total damages due to Fire i.e. Self-ignition etc or Total Loss of Vehicle due to Burglary, Theft, or Housebreaking. including accident following theft
     
 
23
What are the options/ways to reduce the premium? 
   
The risk can be deleted from the Comprehensive Cover and the following discounts; can be availed (although deletions are not advisable as they defeat the very purpose of comprehensive cover):
    Deletion of Riot and Strike Damage Saving (0.15% of the Value of the Vehicle) 
    A Word of Caution
   
The exclusion of this risk to save the premium shall not be treated as Comprehensive Insurance in its true sense. The  expenses due to loss / Accident attributed to Riot and Strike, Malicious Damage and Terrorist Activities shall not be payable. To illustrate the effect of deletion:
   
For Example:
1.
The vehicle is moving on the road in the terrorist inflicted area viz. J&K, Punjab, Assam and its sister states, Darjeeling, Madhya Pradesh, etc and some terrorist hurls a bomb resulting in the damages to the vehicle, the loss shall not payable.
2.
If due to an accident, the mob puts on fire the vehicles, not covered for Riot and Strike, the loss is not payable.
3.
Some miscreant, with a sole aim to put the Insured in loss, damages the vehicle, the loss is not payable.
There may be many more situations, where these losses are not payable. A case - by case variance may take place. Therefore, rethinking is must before deletion.
    Deletion of Earthquake Savings (0.10% of the Value of the vehicle)
    A Word of Caution
   
The damage to vehicle directly attributed to Earthquake, for example had the car been damaged as a result of Earthquake viz LATUR, UTTARKASHI, EARTHQUAKES, The claim in respect of those damages (Total or Partial) were not payable.
    Deletion of Flood Savings (0.15% of the Value of the Vehicle) 
    A Word of Caution
   
Flood means the natural calamities and includes, Storm, Tempest, Hurricane, Tornado, Landslide etc., if this cover is deleted from the policy the loss directly attributable to these risks is not payable. 
   
For Example:
1.
During a storm, the vehicle was parked under a Tree; a branch of the tree fell on the car and damaged it, the expenses incurred for repairing the vehicle is not payable.
2.
If during the Cyclone, the vehicle is washed away the claim is not payable.
The Premium can further be reduced by opting for an Excess in own damage portion (Insured will be bearing the first specified amount of claim) and avail the reduction in the premium.
     
  24
When do insurers require pre acceptance inspections to be carried out? 
   
Customer need to produce the vehicle for inspection under the following circumstances:
1. In case of break in insurance
2. In case of conversion of TP cover to OD cover
3. In case of covering Imported vehicles
4. In case of fresh payment received after cheque bounce
     
  25 What should be done if a customer's cheque bounces? 
   
If there is a cheque bounce intimation sent to the customer, the customer needs to approach the insurer for fresh payment immediately. The customer needs to produce his vehicle for inspection.
It is more critical in case of Motor insurance because the vehicle will be on road without any insurance and if any claim arises during the intermediate period insurer will not be in a position to pay the claim because the policy becomes void incase of a cheque bounce.
     
  26
Can a customer cancel his policy during the currency of his policy? 
   
Yes, the policy can be cancelled at the option of the customer with 7 days notice to the insurer.
The Insurer will cancel the policy on Short period basis and refund of premium if any, will be made subject to no claim under the policy and retention of minimum premium of Rs.100/-.But cancellation would be made only after ensuring that the vehicle atleast has a Third Party cover with some other insurer.
     
  27 What will happen when the customer sells his vehicle? 
   
If the customer sells the vehicle to another person, the Insurance can be transferred in the name of the buyer.
The buyer (transferee) has to apply for transfer of Insurance with the insurer within 14 days from the date of transfer of the vehicle in his name. If the seller wants to substitute another private car of his in this policy, the policy cannot be transferred to the buyer.